Usually, when a team delivers a Phase I set of work, and work does not begin soon on Phase II,
many teams prefer a break. However, client’s can have doubts at any time.
When the client asks for a quick look ahead at the “Next Step” plan for Phase II. Delivery teams
must have the plan ready, but if teams are missing some key players who know how to make the
client feel at ease, it can be difficult to respond, and satisfy the client.
The problem, suppose the project team took you up on your offer to take time off to recharge and rest
easy after Phase I. The project manager and the key leads are surfing and the project coordinator’s off hiking.
The solution, the assistant project manager is available and knows the client and the work. The change
leader is around and can explain the transition period and the start of Phase II. You can take the meeting.
The client likes what they see and the responsive face-to-face meeting using iMeet made it happen.
With iMeet, pull the available team members together for a quick briefing to finalize the plan and invite in
the client after you’ve discussed how to satisfy the request. iMeet can help you make the client happy now,
as the client requests assistance, because you find the right impromptu team available and get them
together for a run-through to re-assure the client.
When the client needs assistance and the relationship is on the line, iMeet brings the best available
team together. First, you meet on a presentation strategy, and then your stand-by team shows
them the great work on the Phase II plan.
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